A: Your Personal Trainer Certification CFT package should include the following:
A: The "How to Complete your Course" information packet contains step-by-step review and preparation information for each of the three available testing options: Home Study Examination, Online Examination and Seminar Examination. Review the packet for study options and testing procedures.
A: The Workbook and Study Guide provides assistance in the retention of the course material. You are not required to submit the workbook in for grading. However, experience has shown that individuals who faithfully use the Workbook and Study Guide achieve greater understanding of the course materials than those who do not use a workbook. ISSA recommends that you actively use the Workbook and Study Guide to prepare for the fitness course examination.
A: Yes! Online testing, for both quizzes and final exams, is the preferred testing method. Online testing saves you the hassle of organizing and photocopying your answer sheets, saves you from a trip to the post office, saves you postage for registered mail, and keeps track of your submissions in your Member Account. What's more, online testing produces a much faster turn-around time for grading!
A: You may submit any number of quizzes at a time (a single quiz or a group of quizzes), but you must submit the quizzes in order. If you take the quizzes online, your Member Account will track your quizzes for you.
A: We highly recommend that you take your quizzes online at ISSAtrainer.com. Not only will you avoid the hassle of photocopies, registered mail, and a trip to the post office, you will receive immediate feedback on your performance. In addition, your Member Account will track all of your quizzes for you.
A: Submission of all of your course quizzes indicates that you have studied all of the course material and have enough background information to begin your final exam.
A: Yes; submission of all quizzes is a requirement for course completion. You may submit the remaining quizzes separately or you may submit them at the same time as your final exam.
A: You may take the quizzes as many times as necessary, but we highly recommend that you do so online. If you request additional answer sheets to submit repeated quiz answers by mail, you will be required to pay an administration fee plus shipping and handling costs. Retaking quizzes online is free of charge.
A: Yes; as an enrolled student you are free to use all of the available resources at your discretion. If you would like to take your quizzes online but mail in your final examination, feel free to do so. However, taking your final examination online will reduce the hassle of organizing and photocopying your examination, and save you a trip to the post office and money for registered postage. Also, you'll get your results much faster!
A: You have three testing options and are at liberty to select whichever version best suits your learning and testing style. The examinations are not without difficulty. Remember, if becoming a professional in any field were without challenge, the profession's credibility would be questioned. Also, communication skills are essential to being a successful CFT. We have seen countless trainers who were quite experienced but lacked the communication skills necessary to succeed financially and professionally. Being able to express yourself verbally and in writing is imperative to your success. Don't forget: Our Educational Support Team is here to help! Please contact our Educational Support Team with any questions. Any student caught soliciting another person to take an exam will be immediately dismissed from the ISSA.
A: Yes! The home study and online examinations are identical, but there are distinct advantages to submitting your examination online:
We strongly recommend online testing for all students, especially those with potential job offers or time-sensitive pay increases.
A: Yes! While all three final examination options accurately gauge and assess your readiness to enter the market as certified fitness professionals, the benefits to attending and testing at a seminar include:
A: If you take your examination online, our secure server will organize and track your examination for you. Exams submitted by mail must be stapled or bound in a manner that keeps the coursework and examination organized. All final examinations should be typed, not handwritten. Students must be sure to include their name on every page of their exam. We do not allow plastic page dividers, sheet protectors or binders of any kind.
A: Home Study/Online Examinations: If you fail any portion of your Home Study/Online Examination, you will be offered the opportunity to resubmit that portion of the examination, free of charge. (This is known as your second attempt at the examination.) Each retest beyond the second attempt (e.g., third attempt, fourth attempt, etc.) will incur a $50 administrative fee.
Each retest beyond the second attempt (e.g., third attempt, fourth attempt, etc.) will incur a $50 administrative fee. This administrative fee is in addition to seminar fees, if applicable (i.e., if you choose to retest for the third, fourth, fifth time, etc. at another seminar, you will be subject to both the $50 administrative fee and the $149 seminar fee).
A: If you do not finish within 4 months, your student account will become inactive. If you fail to complete the program requirements within 4 months, you may request a 2-month extension, free of charge. If you fail to complete the requirements during your first extension period, you may request a final 2-month extension for a non-refundable fee of $99. Completion of the program beyond the final extension period requires re-enrollment.
A: All courses must be completed within 4 months of the official purchase date. If a new edition of a course becomes available during your enrollment period, you will be given the opportunity to upgrade to the latest edition of the course. A voluntary upgrade will extend your enrollment period to 4 months from the upgrade date.
A: ISSA Students must have a passing score of 75% or better on either a seminar, home study, or online examination, as well as submit a copy of an Adult CPR/AED/First Aid Certification card. All ISSA enrollment fees must be paid in full.
A: ISSA personal training certificates are processed and mailed within three weeks after all certification requirements have been completed.
A: Completed exams should be stapled or bound in a manner that keeps the coursework and examination organized. All final examinations should be typed, not handwritten. Students must be sure to include their name on every page of their exam. We do not allow plastic page dividers, sheet protectors, or binders of any kind.
A: Students who submit their exam online will receive their results via email, using the email address provided at the time of testing. Home Study examination results will be sent by US mail. The communication via email or US Mail will be from the ISSA Technical Support Department. Students may contact the ISSA Technical Support Department for any questions regarding results.
A: Home Study/Online Examinations: If you fail any portion of your Home Study/Online Examination, you will be offered the opportunity to resubmit that portion of the examination, free of charge. Each retest beyond the second attempt (e.g., third attempt, fourth attempt, etc.) will incur a $50 administrative fee.
Seminar Examinations: If you fail your Seminar Examination, you may submit the Home Study or Online examination one time free of charge. If you wish to retest at a seminar, you may reenroll in another seminar for $149.
Each retest beyond the second attempt (e.g., third attempt, fourth attempt, etc.) will incur a $50 administrative fee. This administrative fee is in addition to seminar fees, if applicable (i.e., if testing for the third, fourth, fifth time, etc. at another seminar, you will be subject to both the $50 administrative fee and the $149 seminar fee).
A: Cardio Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and First Aid training are necessary skills for fitness professionals. All ISSA students are required to submit a CPR/AED/First Aid certificate card including, but not limited to, Basic Adult CPR, AED training and First Aid. Friends and Family CPR is not an acceptable form of CPR and will not be allowed by ISSA for certification purposes.
NOTE: Please check with your personal liability insurance carrier before obtaining online CPR/AED/First Aid certification. Many insurance liability companies require hands-on CPR/AED/First Aid to continue coverage and will not recognize an online course as valid.
A: The American Heart Association and Red Cross are two of the most popular providers in the United States. CPR/AED/First Aid Classes can also be found through local gyms, fitness facilities, fire departments, hospitals, and YMCA's.
A: You have 4 months from your enrollment date to satisfy all the requirements of the program: submission of all quizzes, a score of 75% or better on all sections of the final examination, proof of valid CPR/AED/First Aid, and all accounts paid in full. You will not earn your certification until you have met all requirements.
A: ISSA requires a photocopy of the front and back of the CPR/AED/First Aid card. Copies can be submitted via fax (805-745-8119) or mail (1015 Mark Ave, Carpinteria, CA 93013). Please contact Student Services with any questions you might have regarding CPR/AED/First Aid submission at 800-892-4772.
A: ISSA student identification numbers are printed at the bottom of each certified student's certificate. If a personal training certificate does not indicate the student identification number, the student should contact the Student Services Department between 7am and 5pm, Monday through Friday at 800-892-4772.
A: Students who cancel within 5 days of course enrollment will receive a refund of all money paid to the institution. Beyond 5 days (but before the end of the enrollment period) the course may be cancelled and a refund requested. Refund is a percentage of refundable tuition and is based on the percentage of course work completed (see table below). The non-refundable registration fee of $95 and shipping costs will be subtracted before the refund percentage is calculated.
% of refundable quizzes submitted tuition* due
% of quizzes submitted: None
Refund due: 100%
% of quizzes submitted: 1%-10%
Refund due: 90%
% of quizzes submitted: 11%-25%
Refund due: 75%
% of quizzes submitted: 26%-50%
Refund due: 50%
% of quizzes submitted: 51% or more
Refund due: 0%
*Refundable tuition is the original tuition minus $95 registration fee and shipping/handling costs We have provided a Cancellation and Course Material Return Form in your materials for fast, complete processing. Remit your cancellation request along with your course materials to: ISSA â€¢ Attn: Course Returns â€¢ 1015 Mark Avenue â€¢ Carpinteria, CA 93013.
A: Students can transfer a course to another student within three months of the original enrollment date. A completed Course Transfer Form, a copy of the current student's photo ID, and a $50 transfer fee must be submitted to the Student Services Department prior to the three-month limit. ISSA courses may only be transferred once. Authorization from a Student Services representative is required for all course transfers. (Contact Student Services at 800-892-4772.)
A: ISSA aims to provide its students with valuable resources such as educational support. Students may contact the ISSA Educational Support line as often as necessary to facilitate learning, even post-certification. ISSA is here to help students succeed! The ISSA Technical and Educational Support Department is available between 7am and 5pm Pacific Time, Monday through Friday at 1-800-892-4772 or 1-805-745-8111 (international). Students may also post questions inside the Members Section to receive feedback from our Technical and Educational Support Department as well as other ISSA trainers who frequent the message board.
A: Course exchanges will be granted within 30 days of purchase. In order to issue materials for the new course, ISSA must receive the original course package in its entirety, postmarked no later than the 30th day of enrollment. A $50.00 administration fee plus shipping costs for new materials shall apply. Students will be subject to the tuition reimbursement schedule of the new course commencing with the reassignment date. Remit a completed Course Material Return Form along with your course materials to: ISSA, Attn: Course Exchange, 1015 Mark Ave., Carpinteria, CA 93013
A: ISSA trainers are required to renew their certification every 2 years. This process consists of a renewal fee, updated CPR/AED/First Aid certification, and documentation stating the completion of 20 Continuing Education Units (CEUs). (Please note, fulfillment of this specification is required of trainers only after they have received certification through ISSA. CEUs are not a prerequisite to receiving certification.)
All ISSA Professionals are required to keep a current basic adult CPR/AED/First Aid certification. If your CPR/AED/First Aid expires before your renewal, you are responsible for updating your CPR/AED/First Aid status. Your CPR/AED/First Aid must be valid for at least 30 days beyond the date of submission.
A: ISSA requires a minimum of 20 Continuing Education Units (CEUs) to be earned every 2 years to maintain certification. CEUs can be obtained through ISSA or any approved CEU provider. 1 CEU is equal to 1 contact hour of instruction. Certifications will not be renewed unless the aforementioned CEU requirement has been met. To view ISSA CEU options and approved providers, please visit issaonline.edu/continuing-education.
A: One CEU credit is equal to 1 contact hour of instruction. All 20 units or contact hours must be taken through ISSA, an ISSA Continuing Education Provider, or other ISSA-approved continuing education activity. To be sure that a specific personal training course is approved, please contact the Continuing Education department at 800-892-4772 (Monday through Friday; 7am to 5pm PST), or visit issaonline.edu/continuing-education.
A: No. CEUs are not issued for CPR, AED, or First Aid training. CPR/AED/First Aid training is a separate requirement for fitness certification and, therefore, will not double as credit toward your CEU requirement.
A: The ISSA seeks to uphold its standards of providing top-notch personal training education and information to its fitness trainers. Similarly, ISSA encourages its students to continue their learning with the most cutting-edge information available to health and fitness professionals. For this reason, CEUs earned in excess of the required amount cannot carry over because new information is always emerging in the field of exercise and health. 20 CEUs is the minimum requirement for every 2-year renewal cycle.
A: Upon completion of any ISSA course or approved provider courses, students will receive a certificate of completion/attendance. This documentation confirms completion of the CEU program. For college or university courses, students will need to obtain a copy of their transcripts or grade report to receive ISSA CEU credits.
A: No. Students should keep their CEU documentation in a safe place until it is time for them to renew. Students may submit all required documents and fees in 1 renewal packet.
A: ISSA students may submit a petition for an unapproved provider's course. The course must be directly related to the member's fitness profession and educational growth in the professional fitness industry. A petition for each CEU program approval must be submitted and must be accompanied by all appropriate documentation and fees for review. Each petition is reviewed at the discretion of the ISSA advisory board.
A: Renewal packets may be submitted up to one year after the original expiration date. Late fees will be assessed to all applications that are received after their expiration date. For ISSA fitness certifications that have been expired for over one year, the applicant will be required to pay the appropriate fees and retest prior to reinstatement of the personal trainer certification.
A: All completed applications received within the one-year time frame will be renewed for as past the original expiration date. For example, if a student's personal trainer certification expires on April 29, 2017 and he or she submits a renewal application on October 13, 2017, his or her updated personal training certificate will expire April 29, 2019. This means the student will lose six months on his or her active certification period.
A: Once the completed renewal packet is received, it will take three to four weeks for processing and mailing of the updated personal trainer certification. Incomplete packets will be returned and issuance of the updated personal training certificate will be delayed. Students should make sure the renewal packet contains all the required material and fees prior to submission to prevent time delays.
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